1. Introduction

Welcome to SAM-PA ("Smart Automated Mate - Personal Assistant"), a WhatsApp-based productivity tool operated by UltraGames Entertainment Pvt. Ltd. ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. Your data stays private and is never shared with third parties.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp productivity tool. Please read this policy carefully. By using SAM-PA, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

When you use SAM-PA, we may collect:

• WhatsApp Account Information: Your phone number and WhatsApp profile name
• Messages and Content: Text messages, voice notes, images, and documents you send to SAM-PA
• Tasks and Reminders: Information about tasks, reminders, ideas, and lists you create
• Calendar Data: Events and scheduling information (if you connect your calendar)
• Preferences: Your language preferences, timezone, and notification settings

2.2 Automatically Collected Information

We automatically collect:

• Usage data and interaction patterns with SAM-PA
• Message timestamps and frequency of use
• Device type and operating system (as provided by WhatsApp)
• Error logs and service performance data

2.3 Voice Notes and Audio

When you send voice notes, we process and transcribe them to extract tasks, reminders, and information. We support multiple languages including English, Hindi, and Gujarati. Voice notes are processed securely and transcriptions are stored as part of your account data.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the SAM-PA service
• Process your messages and create tasks, reminders, and ideas
• Send you reminders and notifications via WhatsApp
• Improve and personalize your experience
• Analyze usage patterns to enhance our service capabilities
• Provide customer support and respond to inquiries
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted in transit and at rest using AES-256 encryption
• Secure Infrastructure: We use trusted cloud providers with SOC 2 compliance
• Access Controls: Strict access controls limit who can view your data
• Regular Audits: We conduct regular security assessments and audits

Your data is stored on secure servers. We retain your data for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time.

5. Third-Party Services

We work with trusted third-party service providers to deliver our service:

• WhatsApp Business API: For messaging functionality (Meta Platforms, Inc.)
• Smart Processing: We use automated services to process and understand your messages
• Cloud Storage: For secure data storage and document processing
• Payment Processors: For handling subscription payments (if applicable)

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• For Group Features: When you use collaborative features with other users
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Service Providers: With vendors who help us operate our service

7. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (send "DELETE ALL DATA" to SAM-PA)
• Export: Request a portable copy of your data
• Opt-Out: Opt out of certain data processing activities

To exercise these rights, message SAM-PA on WhatsApp or contact us at privacy@sam-pa.com.

8. Children's Privacy

SAM-PA is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: